Frequently Asked Questions
General
Where do you ship the orders?
We ship plants and levitating plants only within the United States and Canada. We ship levitating planters (Levio), accessories and smart devices worldwide.
How fast do you ship orders?
We typically ship orders within 1 business day. However, during the winter months, order processing may be delayed if extreme weather conditions pose risks to plant shipping. Once your order is dispatched, we will provide you with a tracking number.
How do I change my order?
There is a very limited time window where we can make changes to your order. If there is an error that needs to be corrected, please contact us via hello@planteia.com.
What is the return policy?
All orders are backed by our happiness guarantee. Our return policy is 30 days from purchase.
Plants and Accessories
Do I need to transplant a plant after purchase?
All plants are transplanted in hand-mixed soil, which lets them grow strong and healthy. So you might need to transplant your plant not earlier than a year after purchase.
How are the plants packed?
We pack our plants in specially designed packaging, which perfectly protects the plants during transportation. So you can be sure that you get your favorite plant in perfect condition.
How should I choose my first plant ever?
We are glad to help you to become a happy plant parent! Just get in touch with our plant expert in live chat below to get outstanding recommendations.
Where do you ship plants?
We ship top-quality houseplants within Canada from our Canadian greenhouse and to the United States from our US nursery.
How should I care for plants after delivery?
We do recommend you to use the Planteia App in order to care for your plants like a pro. You will get updates about all vital factors for your plants, expert plant care tips and intelligent reminders to keep your plants strong and healthy.
LEVIO - Levitating Plant
What material is Levio made out of?
The planter and the base are made of sustainably sourced oak-veneer finished with natural oil for wood.
How does levitation work?
Levio floats freely in mid-air via magnetic levitation thanks to electronic mechanism inside the platform.
How do I levitate my Levio?
You need just a few seconds to make your Levio fly. First connect the A/C adaptor to the base. Then take the planter with both hands. Lower the planter over the center of the base and release it gently when you feel no gravity. You will see the planter floating over the base. If the planter fails to levitate, avoid forcing it in the center of the base of moving side to side. Just raise it above the base and try again.
What happens in case of a power shortage?
In case of a power shortage, the planter will simply lower back to the base. Just place the planter product back in levitation once power is restored.
Do you ship Levio worldwide?
We do ship Levio worldwide. Shipping time depends on your country.
GARDY - Smart Care Tracker
Why is Gardy best for my plants?
Gardy is a smart plant care tracker which lets you perfect plant care routine. Science-based, it personalizes plant care schedule and lets you care for plants like an expert. So your plants will be strong and healthy.
What plant care experience should I have to use Gardy?
Gardy can help you grow strong and healthy plants no matter whether you have any plant care experience or not. All you need is to set Gardy into a pot with your favorite plant and connect it to Planteia App.
What plant species can Gardy take care for?
The Gardy - Smart Plant Care Tracker works with Planteia App. The App contains a reference guide with information about more than 3000 plant species.
What lond can it work autonomously?
The battery lasts for up to 90 days.
Do you ship Gardy worldwide?
We do ship Gardy worldwide. Shipping time depends on your country.
LYF - Smart Plant Keeper
Why is LYF best for my plants?
LYF is a science based smart plant keeper. Just set your favorite plant into the planter and add water. LYF takes care of each plant in accordance with its individual needs.
What plant care experience should I have to use LYF?
LYF can help you grow strong and healthy plants no matter whether you have any plant care experience or not. All you need is to transplant your favorite plant into LYF and add water into reservoir.
What plant species can I use for LYF smart planter?
The LYF smart planter works with Planteia App. The App contains a reference guide with information about more than 3000 plant species.
How long can LYF work autonomously?
The spacious built-in reservoir contains water enough for up to 40 days. The battery lasts for up to 90 days.
Do you ship LYF worldwide?
We do ship LYF worldwide. Shipping time depends on your country.
FYTO - Smart Grow Lamp
Why should I use a grow light?
Plants require light even more than water or fertilizers. In case a plant doesn't receive enough light it will die. The intensity of the light drops rapidly as you move the plant away from the window. Using grow light may be a good idea in case of low light conditions.
Why is FYTO best for my plants?
FYTO is equipped with sunlike diods, which perfectly imitate sunlight spectrum. So your plants would feel as if they are in their natural habitat, grow stronger and healthier.
How long should I use the FYTO per day?
FYTO tracks whether your plant gets enough sunlight. It turns the light on automatically and illumines the plant until it gets the required amount of light. Once your plant is happy with received light during the day, the FYTO turns off.
What plants can I use it for?
The FYTO smart grow lamp works with Planteia App. The App contains a reference guide with information about more than 3000 plant species.
The Planteia App
Why should I use the Planteia App?
The App let you perfectly care for your plants. You will get updates about all vital factors for your plants, expert plant care tips and intelligent reminders to keep your plants strong and healthy.
Will the App work without smart plant care devices?
Sure! You can explore all the App has to offer without smart plant care devices.
What are the App's user features?
The Planteia App is designed to give you full control of your plant care experience and features simple, intuitive settings like personal plant care schedule, intelligent reminders, plant photo album.